Position: Head of operations Location: Brimingham Salary up to £60,000 + Car Allowance + Bonus
We’re working with a growing, independent food and beverage business known for its quality craft offerings, bold design, and strong local following. With multiple high-performing sites and further openings in the pipeline, the business is now seeking a commercially astute and hands-on Head of Operations to help take the next leap forward.
This is an ideal opportunity for a confident and ambitious operator looking to join a dynamic, founder-led business with a strong culture and a clear vision for scale. You’ll play a central role in shaping and growing the operation, while ensuring teams are developed, systems are tightened, and profitability is maximized.
Key Responsibilities
Drive Performance & Profitability: Use data-driven insights to optimize site performance, margins, and operational efficiency across all locations.
Operational Leadership: Provide clear, structured leadership to store and area teams—ensuring excellence in daily operations and customer experience.
Growth Management: Oversee the roadmap for future openings, including new site planning, team recruitment, launch strategy, and post-opening support.
Team Development: Mentor and upskill the existing senior team, building leadership capacity across the business while fostering a strong, motivated culture.
Process & Structure: Implement systems and SOPs to support consistency and scalability across the estate.
Proactive Operations: Shift the business from reactive firefighting to forward-thinking strategic planning, with a constant focus on improvement.
Customer Service Excellence: Ensure all teams are trained to deliver high, consistent standards of service aligned with the brand’s values.
Founder Partnership: Work closely with the founder to bring their vision to life—balancing strategic autonomy with collaborative input.
The Ideal Candidate
Based within easy reach of Birmingham, with the flexibility to be present in stores regularly.
Experienced in growing and professionalizing multi-site hospitality or retail operations, ideally having scaled a business from a handful of units to 10+.
Confident leading at both strategic and operational levels—comfortable coaching a team one day, rolling out a new system the next.
Commercially sharp, with a keen understanding of P&Ls, KPIs, and cost control.
Passionate about independent brands and hospitality, with a hands-on, can-do approach.
Calm under pressure, solutions-focused, and motivated by growth and building teams.
