Sales & Operations Director – Beauty & Cosmetic Retail / Franchise
Location: London (Hybrid – 2 days office / field & home-based)
Salary: up to £100,000 + bonus
Travel: UK-wide
Are you a high-performing multi-site leader from QSR, fast casual, or premium retail ready to step into the beauty and cosmetic sector?
Do you thrive on delivering commercial results, building high-performing teams, and engaging with entrepreneurial franchise partners?
We’re looking for a Sales & Operations Director to lead the operational and commercial performance of a nationwide network of 60+ premium beauty and cosmetic retail locations. This is a rare opportunity to apply your operational discipline and commercial sharpness from fast-paced consumer industries to one of the most dynamic growth areas in retail.
What You’ll Be Doing
- Lead, coach, and develop a team of Regional Managers to deliver sales growth and operational excellence across the UK.
- Drive commercial performance across both corporate-owned and franchised beauty & cosmetic retail locations.
- Partner with franchisees to create and execute robust, commercially focused business plans.
- Analyse P&L, KPIs, and labour metrics to identify opportunities and act decisively.
- Implement operational processes and standards that ensure consistency, compliance, and an exceptional customer experience.
- Work with marketing, training, and HR teams to deliver aligned, high-impact initiatives.
What We’re Looking For
- Senior multi-site operational leadership experience, ideally from QSR, fast casual, or high-volume premium retail.
- Exposure to both corporate and franchise operations from the franchisor side.
- Strong commercial acumen and the ability to translate insight into action.
- High emotional intelligence with the ability to influence and inspire across all levels.
- Resilient, adaptable, and confident leading through change.
- A hands-on leader who thrives in a fast-paced, customer-centric environment.
